How Dell Trade-In Program Works
After you've made your purchase, submit your claim for cashback. You'll need to do this within 30 days of making your purchase.
When submitting your claim, you'll be required to provide the following information:
- Purchase date
- Purchase details and service tag number
- Contact details
- Proof of purchase
- Trade-in device details
All trade-in devices must be no older than 7 years old. Click here for instructions on how to find your trade-in devices age.
We approve your claim
Our agents check to make sure you have provided all the information needed to process your claim. If you have, we'll approve your claim within 2 working days.
On approval of your claim, we'll send instructions telling you how to send us your old device for recycling. You'll need to send us your trade-in within 30 days of claim approval.
When we receive your trade-in, we'll check to make sure it meets the conditions outlined in our Terms. If it does, we'll validate your cashback payment and update you by email.
Your items will be recycled safely and sustainably. Find out more.
Don't own a laptop to trade-in but want to recycle your PC? No worries - We've made it easy to recycle your unwanted electronics of any brand responsibly, in any condition, and for free. Find out more.
Enjoy your reward
Receive your cashback reward within 30 days of claim validation.
Need more help?
Once you've submitted your claim, you can get an update on how it's progressing on the Track My Claim page.
To learn more about the promotion or if you'd like to contact our team directly, please visit the Support page.
For full details about this promotion please see the Terms and Conditions.